Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Customer service – For all customer service enquiries, please email us at [email protected]
Return policy
Return Due to Change of Mind
- Shiv Blessings will happily accept returns or exchange of the product(s) purchased from our website within 3 days of the receiving date of the purchased product(s). We do not offer any option either for return or for exchange if 3 days have passed from the receiving date of the purchased product(s). The product(s) can be exchanged for the same product(s) or for any other product(s).
- Shiv Blessings we will arrange for a pick-up of the product(s), once the return or exchange is approved.
- Once your returned/exchanged product(s) is received and inspected, we will send you an email to notify you that we have received your returned/exchanged product(s). We will also notify you of the approval or rejection of your refund.
- If the return is approved, then your refund will be processed, and the amount will automatically be refunded to your bank account or wallet depending upon the original method of payment, within a certain number of days.
- Shiv Blessings will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- In case we find that the product(s) you have returned is used, the refund will not be initiated and the product(s) will be reshipped to you at the address mentioned by you while placing the order. In case, you do not accept the reshipped product(s), you will still not be eligible for the refund and we will have no liability in reference to the refund of the reshipped product(s).
Cancellation Policy
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our below refund policy.
Refund Policy
- Shiv Blessings will happily accept returns or exchange of the product(s) purchased from our website within 3 days of the receiving date of the purchased product(s). We do not offer any option either for return or for exchange if 3 days have passed from the receiving date of the purchased product(s). The product(s) can be exchanged for the same product(s) or for any other product(s).
- Shiv Blessings we will arrange for a pick-up of the product(s), once the return or exchange is approved.
- Once your returned/exchanged product(s) is received and inspected, we will send you an email to notify you that we have received your returned/exchanged product(s). We will also notify you of the approval or rejection of your refund.
- If the return is approved, then your refund will be processed, and the amount will automatically be refunded to your bank account or wallet depending upon the original method of payment, within a certain number of days.
- Shiv Blessings will refund the value of the goods returned but will NOT refund the value of any shipping paid.
- In case we find that the product(s) you have returned is used, the refund will not be initiated and the product(s) will be reshipped to you at the address mentioned by you while placing the order. In case, you do not accept the reshipped product(s), you will still not be eligible for the refund and we will have no liability in reference to the refund of the reshipped product(s).
Privacy Policy
User account and password:
- The user will receive a username and a password once he registers on shivblessings.com
- We do not take any responsibility for a user account in case of any misuse or fraudulence.
- The user is accountable for maintaining the confidentiality of the user account. We do not interfere in your choices of creating your account and password.
Information:
- We collect information when you register on our site, we compile information from you, place an order, fill out a form, or enter information on our site.
- When you purchase or attempt to purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including Credit/Debit card number [[any other payment Accept]), email address, and phone number. We call this information as Order Information.
- We do not disclose, sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
- We use your collected information to fulfil any orders placed through the website (including processing your payment information, arranging to ship, and providing invoices or order confirmations) and to communicate with you regarding any order notification.
- When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Do Not Track:
Please note that we do not entertain to alter our site’s data collection and use practices.
Termination:
Shivblessings.com has the sole right to cancel any account if we notice any illegal activities. It includes irrelevant comments, uploading files that contain vulnerability, bug, or misuse of the product’s description as mentioned on the website. We terminate such accounts and recognize only the verified and registered the account.
Shipping Policy
Dispatch & Delivery policy:
- Orders are usually dispatched within 2 to 3 business days of receipt of payment.
- Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
- In general, domestic shipments are in transit for 2 to 3 days. Orders shipped internationally are in transit for 3 to 6 days.
- Made for order products or out of stock product(s) will be dispatched once it gets available.
- If a product(s) is out of stock or made for order, we will wait for the product(s) to be available before dispatching your order. Existing product(s) in the order will be reserved while we await this item.
- For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
- If delivery time has exceeded the forecasted time, please [email protected] so that we can conduct an investigation.
Shipping Charges:
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Parcels Damaged or missing in Transit
- If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service
- If the parcel has been delivered without you being present, please contact customer service with next steps.
- Parcels are insured for loss and damage up to the value as stated by the courier.
- We will process a refund or replacement as soon as the courier has completed their investigation into the claim and deemed the parcel lost.
Taxes and Duties
- Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Shiv Blessings encourage you to be aware of these potential costs before placing an order with us.
- If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Shiv Blessings at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Security Policy
- We strongly encourage you to be cautious when responding to any email request for sensitive personal information.
- Before signing in, or submitting any information please check that the url requesting the information is authentic shivblessings.com URL’s will always show shivblessings.com as domain of the information gathering URL.
- Before submitting credit card numbers over the Internet, ensure that you are using a secure server. The beginning of the web address in your browser window should be “https://” and not “http://”. For secure server pages, you should also see a “lock” icon at the bottom of the browser. shivblessings.com collects information on Secure Server verified by Verisign.
- Help us keep our customers safe. If you have any doubt whether an email is from shivblessings.com, forward the message to shivblessings.com immediately. Don’t alter the subject line or forward the message as an attachment – doing so makes it more difficult for us to react quickly.
- The company will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, special and consequential damages.
Customer service – For all customer service enquiries, please email us at [email protected]