Q. How Do I Make an Order?
A. Find your favorite product on any product page, add them to cart and checkout. That’s it, it’s easy!
Q. Where is My Confirmation Email?
A. Shivblessings automatically sends you a confirmation email about the details of your orders and the estimated delivery date. If you did not receive one, don’t worry!
You can try these instead:
Check the spam folder of your email account
Check your PayPal transaction history
Or, you may [email protected] so we can send you an email with your order history
Q. How Do I Find the Right product for Me?
A. Choose from any product page to help you come up with a decision. If there’s no product matching your specific requirement for your order, or if you have any other questions about the product you want, you may [email protected] so we can help you choose a similar or alternative product.
Q. Where is My Receipt?
A. Your Shivblessings invoice is sent to you via email, and serves as your receipt when you make an order.
Q. What Type of Payment Do You Accept?
A. On Checkout, you may pay with your Net Banking, Debit/Credit Card or PayPal account. Or by Cheque/Money order. The Cheque/payment orders are shipped after the payment is received in the bank.
Q. How Many Orders Can I Make?
A. No limit unless specified for a particular product, special deal or campaign offers.
Q. What Happens After I Place My Order?
A. You receive a confirmation email.
Q. Do You Offer Discount Vouchers or Coupons?
A. Please sign up and be included in our mailing list for you to be the first to know about super deals, discounts and other promotional.
Q. Can I Send My Order as a Gift?
A. ABSOLUTELY! Simply fill in the recipient’s name and address in the shipping information field.
Q. Do You Offer Free Shipping?
A. Yes! once you spend INR 500 or more at our online store, you qualify for Free Shipping.
Q. How Do I Track My Order?
A. For orders within North America, we will be providing you with USPS /FedEx or UPS tracking number that you can use to track your shipment. Please take note that the expected delivery date is provided by the courier, and is subject to change. For questions about the status of your shipment, please contact us
Q. What is Your Refund Policy?
A. Shivblessings is committed to making sure that each customer is happy with a purchase. Please contact us and we will be glad to make things right for you!
Q. What is Your Return Policy?
A.
Wrong Item Received
If you have received an order with the wrong product please send us a photo of your order with your order ID and we will use these information to correct your order.
Damaged Item and Low-Quality Print
Please send us a photograph with your order ID and we will use these information to correct your order.
Missing Orders
If you have not received all of your orders, please send us your order ID and the tracking number to help us locate your item.
Double Billing
If you ordered one item only and is double-billed, please send us your order ID for us to review and issue a refund.
Unauthorized Charge
We advise you to contact your local bank for the unauthorized charges which may have been caused by fraud or identity theft. Please take note that if you have paid using a credit or debit card, the amount may take 30 days to appear on your statement. If you have paid with a bank account or a PayPal balance, the amount will be credited back immediately to your PayPal balance – showing the original amount and the currency used for the payment. In some cases, you may see a PENDING status which means that we have already issued the full refund and it will take 3-5 days for this to reflect on your PayPal account.
Wrong Shipping Information (Recipient and/or Address)
Shiv Blessings Store can still make the necessary correction/changes to the shipping address you have entered while shipment is still not picked up by the carrier. Changes will not be possible once in transit.
Q. Can I pick up my order from your Physical store location?
Yes, please write in the instructions and also give us a call on +91 9372111813 and we will be able to keep your order ready for Pick up. BEST SPIRITUAL STORE can still make the necessary correction/changes on your order (quantity, size, material, color, design) while the campaign is still active. Changes will not be entered once a campaign is up.